Refund Policy

Our 30-Day Refund Promise

If your order doesn't work for you, we'll make it right. We offer a full refund or replacement on any item within 30 days of delivery, no questions about why.

How to request a refund

1. Email hello@softhour.co with your order number and a quick note about what didn't work.
2. We respond within 1 business day with the next steps.
3. You'll get a refund to your original payment method within 5-7 business days of us approving the request.

What's covered

• Items that arrive damaged or defective
• Items that don't match the description on the product page
• Items that don't fit (apparel) — exchange or refund
• Items you simply changed your mind about — refund minus return shipping

Return shipping

For damaged, defective, or wrong items: we cover return shipping.
For change-of-mind returns: customer covers return shipping.

Items that can't be returned

• Used cosmetic products (for hygiene reasons — applies to opened lip products)
• Final-sale or clearance items

Still have questions? Email hello@softhour.co and a real human will get back to you.